Warranty

What to do, and who to talk to.

All of our products are covered by a manufacturer's warranty of at least 1 year from date of purchase and valid for the original purchaser. In some cases, the warranty can be extended and if you would like to discuss this, contact our customer service team on 03330 043777 or email customerservices@toolstoreuk.co.uk. To confirm the validation of an extend a warranty, view the manufacturer details below and confirm/register this where applicable.

If you have purchased a product from us, and within the first 30 days if it becomes faulty, you will need to contact our customer services team on 03330 043777 or email customerservices@toolstoreuk.co.uk. Consumables such as blades and drill bits will be covered for manufacturing faults.

If the product is between 30 days and 1 year (or 3 years if the product is registered), you will need to select the relevant manufacturer below and follow the process outlined.


Alfra

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

Bosch

 

Contact number: 0344 736 0109. 

These products come with a standard 1 year warranty however this can be extended to 3 years for the tool and 2 years for the battery/charger. To register your 3-year warranty where applicable, visit: http://www.bosch-professional.com/gb/en/service/warranty/warranty.html within 30 days of making your purchase.

 

DeWalt

 

Contact number: 01753567055

These products come with a standard 1 year warranty however the XR models can be extended to 3 years excluding battery/charger. To register your 3-year warranty where applicable, visit: http://www.dewalt.co.uk/3 within 30 days of making your purchase.

 

Evolution

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

Fein

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

Fischer

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

Hitachi

 

Contact number: 01908 660 663

These products come with a standard 1 year warranty, and Hitachi may arrange a local repair. To extend warranty up to 3 years, including mains and battery powered tools, visit: http://www.hitachi-powertools.co.uk/ within 30 days of making your purchase.

 

Makita

 

Contact number: 0800 345 7942

These products come with a standard 1 year warranty. To extend warranty up to 3 years, visit www.makitauk.co.uk within 30 days of making your purchase.

 

Metabo

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

Milwaukee

 

Contact number: 0162 889 4400

Following the report of a Milwaukee product, they will collect the machine and repair it where possible.

These products come with a standard 1 year warranty. To extend warranty up to 3 years visit: www.milwaukeetools.co.uk within 30 days of making your purchase.

 

Numatic International

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

Paslode

 

Contact number: 0800 731 4924

All Paslode products come with a 2-year warranty. Please visit: http://servicepromise.paslode.com/claim/step1 to make a claim.

 

Premier

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

Standsafe

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

Stanley

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

Stephill Generators

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

Sterling Safety Wear

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

Trend

 

Contact number: 01923249911

Trend products come with the standard 1 year warranty but can be increased to 3-years. To register your extended warranty, visit: http://www.trend-uk.com/account/new_account.php/ within 30 days of making your purchase.

 

Viking

 

Contact number: 03330 043777

These products come with a standard 1 year warranty however please contact the ToolStore UK customer services team to arrange a repair or replacement.

 

STIHL