Returns

How to return your order.

 

I have an unwanted item – can I return it?

Yes.

If you no longer require your goods, or you have ordered an incorrect item by mistake, we will offer a full refund (excluding related carriage charges) or exchange within 30 days of purchase if the item is returned to us in its original condition, unused and in its original undamaged packaging.

We aim to make our Returns process as easy as possible for you the customer, using this easy step by step breakdown:

  1. Please complete the form below in full
  2. Once you submit the form, we will work with DPD our courier partner and send you an email confirming the return and provide a delivery label for you to stick back to the box your item was originally sent in.
  3. You can then take your box to one of the shop drop off points suggested automatically using your postcode on the email notification
  4. You're done! You can track your return using the parcel tracking number provided from DPD and once your goods are safely back here and checked, WorldPay will confirm your refund (excluding related carriage charges).

If you need further assistance with this or help completing the form, please call our Customer Services team on 0333 004 3777.

My delivery is incorrect – what should I do?

We have strict quality control systems operating in our warehouse, however, mistakes occasionally happen. Should this be the case with your order, we will collect and redeliver a replacement item as soon as possible and this will be at no cost to you the customer.

If this is the case, please contact our customer services team on 0333 004 3777 within 7 days from date of receipt of your order.

My delivery is damaged – what should I do?

Please try and check the condition of your delivery before you sign for it, if you are in any doubt please sign for the delivery as “damaged” or “unexamined”. Should this be the case with your order, we will collect and redeliver a replacement item as soon as possible and this will be at no cost to you the customer. Alternatively, we can offer a full refund upon receipt of the items back to our premises, once checked by us, if this is preferred. If you discover an item is damaged please contact the Customer Service team on 0333 004 3777.

*We must stress that contact with our Customer Service team must be within 7 days from receipt of order and the items must be unused.


Would you like to return your order now?

Please fill in the form below, and this will be sent to our Customer Services team who will process your return. 


Please fill in your details below. Mandatory fields are marked *.

 
Part Number Qty Reason for Return Return or Exchange Condition
 
 
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