Please note...

As part of DPD's delivery process there is no longer the requirement of a signature, but the company has implemented several alternative procedures to ensure successful and secure deliveries:

• Contactless Delivery: DPD drivers may perform contactless deliveries, where they leave the parcel at the recipient's doorstep with the door open or in a designated safe place, as specified by the customer. This minimises physical contact between the driver and the recipient.
• Photographic Proof: DPD drivers often take a photograph of the delivered parcel at its drop-off location as evidence of successful delivery. This photograph can be shared with the customer via email or through DPD's tracking system to provide visual confirmation.
• Delivery Notifications: DPD provides real-time tracking and notifications to keep customers informed about the status of their deliveries. Customers can receive alerts via email or SMS, allowing them to monitor the progress of their parcel and make arrangements if necessary.
• SafePlace and Delivery Instructions: Customers can specify a preferred safe place or delivery instructions. This can be done via the DPD app or website, links to both can be found on the tracking information you will receive from DPD. DPD drivers will follow these instructions to ensure the parcel is left in a secure and convenient location, even when the recipient is not available. By choosing this option, ToolStore UK cannot accept liability once the delivery is complete and the liability will shift to you the Customer.
• Delivery Rescheduling: DPD typically offers options for customers to reschedule delivery if the initial attempt is not convenient. Recipients can choose a more suitable date and time for the delivery to ensure they are available to receive their parcel.
• Collection Points: DPD may also provide alternative delivery options, such as collection points or DPD Pickup locations, where customers can pick up their parcels at their convenience if they prefer not to have them delivered to their home.
• Expected Delivery Date: While we strive to meet estimated delivery dates, they are not guaranteed. Factors such as shipping carrier delays or unforeseen circumstances may impact delivery times.
• Reporting Issues: It is your responsibility to inspect your order upon delivery. If there is an issue with your order, such as damaged goods or missing items, or if your parcel has not arrived by the expected due date, you must notify us within 7 business days of the expected delivery date.
• How to Report: To report an issue, please contact our customer support team via email at customerservices@toolstoreuk.co.uk or via telephone 03330043777 with your order number and details of the problem.
• Failure to Report: Failure to report issues within 7 business days may result in the forfeiture of your right to a resolution, such as a replacement, refund, or credit.

By implementing these procedures, DPD aims to maintain a high level of customer satisfaction while prioritizing safety and flexibility in the delivery process.

Occasionally, delivery periods may be extended for reasons beyond our control and we apologise if your order doesn’t arrive as expected.